HOW CAN I CHECK THE STATUS OF MY ORDER?

We’ll keep you updated via email as soon as your order ships so you can know the status of the product(s) you ordered from us.

HOW DO I TRACK MY ORDER?

For online orders, an email will be sent with a shipping confirmation and tracking information. However, if you have more questions, please email us at support@dorienmarcus.com

DOES DORIEN MARCUS PAY FOR INTERNATIONAL DUTIES AND TAXES?

No, we do not cover international duties and taxes in other countries outside Canada - you are responsible for paying for international duties and taxes.

 

WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

I ENTERED THE WRONG ADDRESS. WHAT DO I DO?

Contact us immediately via email (support@dorienmarcus.com). In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact us for further assistance.

THERE IS A PROBLEM WITH MY SHIPMENT. WHAT DO I DO?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which may result in an additional charge. We are not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.

MY ORDER NEVER ARRIVED/LOST OR STOLEN SHIPMENTS

Please contact support@dorienmarcus.com, and we will file a claim on your behalf. This may take 10-15 business days to investigate with the carrier.